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Troubleshooting Phone Number Entry Issues

What should I do if I'm having trouble entering my phone number during the registration process?

If you're experiencing issues while adding your phone number to your CXG profile, please follow these steps:

Formatting Your Phone Number
  • Use 00 instead of + for the country code. (Example: Enter 001234567890 instead of +1234567890.)
  • Avoid including spaces in your phone number. Ensure all digits are continuous.
Next Steps if the Issue Persists
If the problem continues after trying the above:

Send a screenshot of the error message or issue to our support team at community@cxg.com. This will help us identify and resolve the issue quickly.