---
title: Troubleshooting Phone Number Entry Issues
description: What should I do if I'm having trouble entering my phone number during the registration process?
---

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# Troubleshooting Phone Number Entry Issues

## What should I do if I'm having trouble entering my phone number during the registration process?

To add your phone number to your CXG profile, format the number correctly using the rules below. If the issue persists, contact our support team at community@cxg.com with a screenshot of the error.

## How do I format my phone number correctly?

1. Log in to your CXG profile and navigate to your account settings.
2. Locate the phone number field.
3. Enter your phone number using the following rules: 
     - Use 00 instead of + for the country code. (Example: Enter 001234567890 instead of +1234567890.)
     - Avoid including spaces in your phone number. Ensure all digits are continuous.
4. Save your changes.

## What should I do if the issue persists?

If the problem continues after completing the formatting steps above, send a screenshot of the error message to our support team at community@cxg.com.

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