---
title: What happens if my CXG Live account is locked after failed login attempts?
description: What happens if my CXG Live account is locked after failed login attempts?
---

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# What happens if my CXG Live account is locked after failed login attempts?

## What to do if I've been locked out of my CXG account due to too many incorrect login attempts.

 If you are unable to access your account, follow the steps below to resolve the issue.

 To regain access, try the following steps:

- Make sure you are entering the correct username and password.
- If your credentials are correct but access is still blocked, wait 15 minutes and attempt to log in again. Temporary lockouts reset automatically after this period.
- If you have forgotten your password, use the **Forgot Password** link on the login page to reset it and regain access.

 If the issue persists, contact the support team at community@cxg.com for further assistance with unlocking your account.

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