---
title: What should I do if the store is closed or the mission cannot be completed?
description: How to handle situations when an evaluation cannot be completed as planned due to store closure or other issues.
---

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# What should I do if the store is closed or the mission cannot be completed?

## How to handle situations when an evaluation cannot be completed as planned due to store closure or other issues.

If you arrive at the store and find it closed or unable to complete the mission due to unforeseen circumstances:

- Contact your CXG Coordinator immediately.
- Let them know the situation as soon as possible. Take a photo of the closed store, closure notice, or any evidence that supports why the visit could not be completed.
- Wait for further instructions. Your Coordinator will let you know if you qualify for a “misfire” and if you need to fill out a shorter version of the survey.
- Compensation in these cases is up to 50% of the originally agreed amount, depending on the situation and provided evidence.
- Do not attempt to perform the visit later unless your Coordinator confirms a rescheduled date and time.

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