Skip to content
English
Go to cxg.com
  • There are no suggestions because the search field is empty.

What is a follow up?

I’ve been asked to look into the follow-up process. What should I pay attention to?

If the Sales Advisor requests your contact information, provide your real details. Do not offer your contact information proactively. If your contact details were not collected during the visit, mark them as not collected in the post-visit survey sent to you by your CXG Coordinator.
 

What should you expect after your visit?

You should expect to be contacted within the number of days specified in your brief (if your brief does not state a timeframe, allow at least 3 days) (depending on your brief) after your visit. After you have been contacted, please inform your CXG Coordinator.

Please check carefully for any missed follow-up across all channels:
  • your email spam/junk folder
  • any missed phone calls/voicemail messages
  • any text/WhatsApp/WeChat/Line or any other app messages you may have missed 
In case of doubt, please always inform the CXG Coordinator of any communication you have received that you believe may be from the brand, so they can investigate further.